Refund policy

Return & Refund Policy
Last updated: July 6, 2026

At Recovli, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns
We accept return requests within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. This policy applies to both one-time purchases and individual subscription shipments — each delivery is treated as its own order for return eligibility purposes.

To initiate a return, contact us at recovlishop@gmail.com with your order number and reason for return. We will respond within 1–2 business days with next steps.

Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items
If your item arrives damaged or defective, contact us at recovlishop@gmail.com within 7 days of delivery with a photo of the issue. We will send a replacement or issue a full refund at no extra cost to you.

Subscription Cancellations
Subscription cancellations are governed separately by our Purchase Options Cancellation Policy. You can cancel or modify your subscription at any time through your order confirmation email.

Non-Returnable Items
Items that have been used, damaged by the customer, or returned without prior approval are not eligible for a refund.

Contact Us
For any questions regarding your return or refund, email us at recovlishop@gmail.com.